Your overdue payment will enter a collection period during which we will make multiple attempts to charge your card. If the billing information is not updated and payment is not received, your subscription will be deactivated.

If you receive an email notifying you that your payment was declined and your account is past due, you can update your Purchases and Subscriptions account information with a new credit card.

Please note that past-due collections are always attempted multiple times.

If your subscription has been deactivated, you can restore your progress on VIP/VIP+ material by purchasing a new VIP/VIP+ subscription with a new, valid payment method. You won't lose access to your progress.

If you receive an email indicating that your payment was declined and you wish to cancel your subscription to prevent further billing, please submit a request to our support team.